FAQs

What is Genconnect Technologies?

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Genconnect Technologies is an Australian technology company specialising in I.T, A.V and cabling solutions. We provide reliable, innovative, and cost-effective solutions for businesses of all sizes across Australia.

What do we do?

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Genconnect Technologies provides comprehensive I.T, A.V and Cabling solutions, ensuring smooth operations, security and strategic growth. We offer ad-hoc services in networking, audio-visual, telecommunications, phone systems, NBN setup, hardware/software support, cybersecurity, and data cabling to meet various I.T or A.V needs on a project basis.

Where are you located?

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Genconnect Technologies is based in Sydney, Australia, but our reach extends far beyond the city limits.
We have technicians across the major states in Australia including QLD, VIC, NSW & WA.

What kind of brands do you work with?

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Genconnect Technologies partners with a wide range of industry-leading brands, including Microsoft, HP, Ubiquiti, Polycom, Logitech, Yealink, Sophos, Samsung and more.

At Genconnect Technologies, we are committed to continuously evaluating and enhancing the technology we use and implement. We meticulously select brands that offer superior reliability, outstanding performance, and exceptional value, ensuring the best possible outcome for our clients.

What I.T & A.V support options do you offer? Onsite, after-hours, or weekends?

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We provide both remote and on-site support, all delivered by our Australian-based team. For our managed services clients, we believe in the importance of regular on-site visits to ensure hands-on support and exceptional customer service.

At Genconnect Technologies, we recognise that I.T & A.V challenges don’t follow a 9-to-5 schedule. That’s why we offer after-hours and weekend support, helping to minimise downtime and keep your team operating at peak productivity.

Reach out to us to explore your specific requirements and needs by clicking here.

What industries do you cater to?

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Genconnect Technologies takes pride in being a trusted partner to a wide array of businesses spanning numerous industries.

Our expertise extends from small and medium-sized enterprises to large corporate clients, enabling us to address the distinct, unique I.T & A.V challenges faced by each sector with tailored solutions.

For a hassle-free, no-cost consultation, simply fill out this form.

What is Managed IT Services?

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Managed IT Services offer a proactive and cost-effective solution for managing and monitoring your IT systems and infrastructure. This ensures optimal performance, security, and reliability while reducing downtime and unexpected costs.

At Genconnect Technologies, our Managed Services encompasses proactive maintenance, dedicated support, and continuous optimisation, keeping your business technology running smoothly and securely.

Managed Services provide the expertise of a dedicated IT team without the overhead costs or the need for additional office space. It’s a cost-effective solution that ensures your technology is professionally managed, optimised, and secure, allowing you to focus on growing your business.

What is included in your IT Managed Services Plans?

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Our Managed IT Services plans are tailored to meet your specific needs while you run your business. Genconnect Technologies’ managed IT plans typically include:
- 24/7 monitoring of IT Infrastructure
- Helpdesk Support Ticketing System
- Proactive maintenance and updates
- Cybersecurity protection
- Cloud solutions and backup management
- Network and infrastructure management
- IT consultancy and strategy

We customise our plans to fit your business needs. Our personalised approach ensures that your IT infrastructure supports your business strategy, enhances productivity, and provides a competitive edge in your market.

Tell me about audio-visual (AV) for our meeting rooms

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Genconnect Technologies supplies, installs and manages tailored audio-visual (AV) solutions for meeting rooms, boardrooms, training facilities, conference rooms and other business spaces. Our AV services include:

- Video conferencing setups (Zoom, Microsoft Teams, Google Meet).
- High-quality display screens and projectors
- Professional sound systems
- Wireless presentation solutions
- Smart automation for seamless control

Our AV solutions enhance your meeting experience, ensuring that your meetings are productive and engaging. Follow this link to discover our past projects for satisfied clients, featuring showcases of our AV setups.

Do you offer one-time I.T & A.V support services?

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Yes absolutely! Genconnect Technologies provides ad-hoc I.T And A.V support for businesses that require immediate assistance or short-term solutions.

Whether it’s networking, hardware, cabling or software issues, we deliver reliable and efficient I.T A.V solutions that help businesses stay productive and thrive.

Can you help with setting up a new office or relocating I.T or A.V infrastructure?

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Entirely! We have extensive experience in office IT setups and relocation, including:
- Network and Wi-Fi setup
- Phone System installation
- Server and workstation migration
- Data cabling and power management
- Computer and computer peripherals
- Commercial display setups
- Video conferencing
- Speakers/Amplifiers
- Cabling and comms cabinet solutions

At Genconnect Technologies, we hold the belief that a significant part of relocating I.T and A.V infrastructure should occur without interrupting current business operations. We offer the option to perform setups or relocations outside of business hours, guaranteeing virtually no downtime.

How can I get a quote for your services?

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For a hassle-free, no-cost consultation, simply fill out this form.

Alternatively, you may reach out at (02) 9127 7888 or email us for a rapid response at info@genconnect.com.au.

At Genconnect Technologies, we value building strong relationships through communication, transparency and engagement with ourclients both professionally and personally.

Don’t hesitate to reach out. We’d love the opportunity toserve and be your trusted, premier one-stop IT consultants for all yourtechnology needs.

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